Refund policy
🔄 Return & Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused, and with original tags
- In its original packaging
How to Start a Return
To initiate a return, please contact us at:
contactstoresupport@gmail.com
Include your order number and reason for return. We will provide instructions on how to proceed.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will review the issue and send a replacement or issue a refund if applicable.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We offer exchanges for sizing issues. Please contact us and we will guide you through the process.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-Returnable Items
We do not accept returns for:
- Items that have been worn or used
- Items without original tags
- Final sale items
Order Cancellations
Orders can only be canceled within 6 hours of purchase. After this window, orders may already be processed or shipped.
Delayed or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account
- Contact your payment provider
- Then reach out to us if needed
📩 Contact Us
For any return or refund questions, contact us at:
contactstoresupport@gmail.com